Widerrufsrecht
Here's the updated policy:
Returns & Refunds Policy
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unopened, unworn or unused, with tags, and in its original packaging. You'll also need your order confirmation email or other proof of purchase.
To start a return, contact us at stimssociety@gmail.com. Once your return is accepted, we'll provide you with return instructions, including the address to send your item to and a return shipping label. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at stimssociety@gmail.com.
Your rights under Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If an item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund regardless of the timeframes, conditions or exclusions set out in this policy.
Damages and issues
Please inspect your order on receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and put it right.
Exceptions / non-returnable items
Certain items cannot be returned, including custom or personalised products and any item that has been opened, used, or has come into contact with skin or mouth for hygiene reasons. Get in touch if you have questions about a specific item.
We do not accept returns on sale items or gift cards, except where required under the Australian Consumer Law (see above).
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you'd prefer.
European Union 14 day cooling off period
If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Your item must be returned unopened and in the same condition you received it: unworn or unused, with tags, and in its original packaging, along with proof of purchase.
Refunds
We'll notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. If you haven't received your refund within that time, please contact us at stimssociety@gmail.com.